Volunteer Management Association of Western Michigan

• The two main needs of volunteers.
• The “X” factor that makes good become exceptional.
• Six process steps in service that makes an organization a “preferred choice”
• Four skills necessary to provide better than “good” service.
• The steps that other organizations have taken to significantly improve the culture of service and their reputation.

• Three action questions:
o What am I doing well that I need to do more of?
o What am I doing that I need to stop doing?
o What do I need to start doing?

Seminar Facilitator – Bob Oliveira
Accomplished seminar facilitator and keynote speaker who has presented to over 950,000 participants in 57 countries.

Renowned for his versatility and talent in customizing his keynotes and seminars to an organization’s need! Bob Oliveira is established as an articulate, knowledgeable and passionate professional who has a particular ability to reach out and communicate to both management and front line staff. Bob Oliveira is one of those unusual people you meet every once in a while and never forget.

Bob captivates, educates and motivates his audience. His audience comments that they: Gained new knowledge and skills
Felt motivated, stirred to action, inspired and entertained

Bob has a master’s degree in Education Administration. He has been a corporate training and development manager, human resources administrator, a University teacher, and an administrator of geographically diverse projects. He has dedicated a lot of his time consulting NGOs.

Bob’s dedication to learning and development, varied cultural background, positive attitude, enthusiasm and ability to motivate listeners make him a must listen to presenter.

Lunch will be provided

Timeline:
12:00 pm - 1:00 pm - Lunch
1:00 pm - 4:00 pm - Presentation

Please R.S.V.P. MORNING or AFTERNOON Session
Jennifer Raymond - jraymond@pilgrimmanor.org

Event is free to all VMAWM members
Fee for non-members $20

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Calendar

Education Program - Growing Through Service – Becoming the "Preferred Choice" - MORNING SESSION

Start: 10/20/2011 - 8:00am

End: 10/20/2011 - 12:00pm

Timezone: Etc/GMT-4

Location:
The Johnson Center
201 Front SW
200 BIK
Grand Rapids 49503
616-331-7585

Map: http://www.google.com/maps?q=201+Front+Ave+SW+49504+&hl=en&sll=37.0625,-...

Website: http://www.gvsu.edu/jcp/

What principles, processes, attitudes and behaviors contribute to “Recruiting, Keeping and Motivating volunteers”?

Seminar content

In the three hour session we will discuss:

• The two main needs of volunteers.
• The “X” factor that makes good become exceptional.
• Six process steps in service that makes an organization a “preferred choice”
• Four skills necessary to provide better than “good” service.
• The steps that other organizations have taken to significantly improve the culture of service and their reputation.

• Three action questions:
o What am I doing well that I need to do more of?
o What am I doing that I need to stop doing?
o What do I need to start doing?

Seminar Facilitator – Bob Oliveira
Accomplished seminar facilitator and keynote speaker who has presented to over 950,000 participants in 57 countries.

Renowned for his versatility and talent in customizing his keynotes and seminars to an organization’s need! Bob Oliveira is established as an articulate, knowledgeable and passionate professional who has a particular ability to reach out and communicate to both management and front line staff. Bob Oliveira is one of those unusual people you meet every once in a while and never forget.

Bob captivates, educates and motivates his audience. His audience comments that they: Gained new knowledge and skills
Felt motivated, stirred to action, inspired and entertained

Bob has a master’s degree in Education Administration. He has been a corporate training and development manager, human resources administrator, a University teacher, and an administrator of geographically diverse projects. He has dedicated a lot of his time consulting NGOs.

Bob’s dedication to learning and development, varied cultural background, positive attitude, enthusiasm and ability to motivate listeners make him a must listen to presenter.

Breakfast will be provided

Timeline:
8:00 am - 9:00 am - Breakfast
9:00 am - 12:00 pm - Presentation

MORNING or AFTERNOON Session
Jennifer Raymond - jraymond@pilgrimmanor.org

Event is free to all VMAWM members
Fee for non-members $20

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Calendar

Social Networking - San Chez Cafe

Start: 02/15/2012 - 8:00am

End: 02/15/2012 - 9:30am

Timezone: Etc/GMT-4

San Chez Cafe
38 Fulton Street West
Grand Rapids, MI 49503-2644
(616) 774-8272

Daytime parking is best across the street from San Chez at the Monroe Center ramp on the corner of Louis and Ionia. Enter the Ramp via Ionia St. They offer one hour of free parking during the day. Meter parking is available.

Map: http://maps.google.com/maps?daddr=38+Fulton+Street+West,+Grand+Rapids,+M...

Website: http://www.sanchezbistro.com/

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